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We undertake to comply with the following rules for the protection of the data of our customers:
Use of the product "FS.Pay" with registration
The services of the product "FS.Pay" can only be provided with a personal registration
will. Within the scope of this registration, we collect the information we provide to you
Opening your e-money account, providing our services and complying with legal requirements
For the loading or unloading of e-money, ie for the transfer of money between your wallet account and
Your bank account ( "Reference Account") must contain your bank details (name / seat credit institution,
Account number / IBAN and bank sort code / BIC) A credit card number.
For the execution of payment transactions, the necessary data such as name,
No., Dealer no., Amount, date, time collected, processed and used. Use of this data
Is exclusively for the settlement of the transaction, including related transactions such as
Complaints handling and compliance with legal requirements.
Personal data will only be collected, processed and processed by Volkswagen Bank GmbH
Used for the initiation and / or implementation of contractual relations with you, to the
Provision of services against you and to comply with legal requirements
Is, in addition, only if you have expressly given your consent.
Volkswagen Bank GmbH will only provide your personal data in the event of your express request
Consent or, in the case of the existence of a data protection authority, such as the
Compliance with legal requirements to third parties.
By registering with FS.Pay, you grant the following consent: "Consent to use the
Data for acceptance points: I hereby agree to the use of my name and e-mail address
To ensure that the participating points of acceptance accept the data for future transactions in their "FS.Pay"
Use your data for advertising and market research
The use of your personal data for purposes of advertising / market research is only made if
You have expressly given us your consent, for example, by subscribing to a
For this purpose we use your personal data for individual creation and sending
(Advertising) by mail, by e-mail and in other services ordered by you
Such as e-mail newsletters.
You can revoke your consent at any time. You can either use the link "Logout" on the
End of each newsletters or your consent by e - mail to FS.Pay@vwfs.com or by
Post to Volkswagen Bank GmbH, Gifhornerstraße 57, 38112 Braunschweig, stating the terms and conditions set out at the
Mail address and the "FS.Pay" entry.
If you have your consent in the transmission of information about products and offers of the
Volkswagen Bank GmbH, this is as follows: "Consent to the use of the data
For promotional purposes: I agree to the use of my e-mail address for the purpose of transmission
Information about products and offers of Volkswagen Bank GmbH. My consent can
I revoke at any time without affecting the effectiveness of the contract for the future.
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Use of your personal data by Volkswagen Bank GmbH and credit agencies in
Why do we need credit reports?
With some of our services, we go with a prepayment and therefore take over with regard to
Our customers have a credit risk (for example, if you charge your wallet account by direct debit
Or in connection with a credit product of Volkswagen Bank GmbH). Therefore, it is
Necessary to reinsure our clients' ability to pay for these services by:
To obtain a credit assessment. This helps us in deciding whether to give the customer the product
able to offer.
What credit agencies do we work with? What are your contact details?
The following table contains a list of all credit agencies with which we are informed about our
German private customers in the context of credit ratings.
Name of credit agency and country of domicile
Address, contact details, to provide self-information more information
About the information stored there
SCHUFA Holding AG (Germany)
SCHUFA Holding AG
65201 Wiesbaden, Germany
Infoscore Consumer Data GmbH (Germany)
Infoscore Consumer Data GmbH
Copy to Clipboard
76532 Baden-Baden, Germany
http: //www.arvato- infoscore.de/verbraucher/selbstauskunft/
What data is sent to the credit agency to obtain the credit report? Which dates
Remain in the database of credit agencies?
We will send the following information to the credit agency for the purpose of creditworthiness:
Data to receive the credit report: name, date of birth, address,
This data and the fact that we have requested a credit score (score) about you
In the case of the credit agency temporarily remain mainly for the purposes of proof. Please contact
To the relevant credit agency or consult their website for more information
If necessary, information about non-contractual conduct on your part ( "negative data"),
Provided that the bank has obtained credit reports from you with this credit agency. This includes cases
, In which you have not offset a negative account balance even after repeated reminders,
Or cases of judicial enforcement against you. Transmission of these facts
Shall only take place if this is necessary to safeguard the legitimate interests of the Bank, the Credit Agency,
Is necessary and there is no reason to believe that your legitimate interest
At the exclusion of transmission.
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These facts are stored in the database of the credit agency and can be as described below
Described to determine your scoring value at the credit agency.
By agreeing to the credit report and this privacy statement,
- you agree that this data should be transferred to the external data mentioned in the above table
Credit agencies to obtain credit scores and a score, and that the
The aforementioned data to their databases.
- free the bank from banking secrecy.
How a credit agency uses data on "negative behavior" and address data for
The credit agency stores and uses the data it receives. The usage includes the calculation
Of a likelihood value based on the data available to the credit reporting agency
Credit risk (score). For the calculation of the score the credit agency, based on
A mathematical-statistical method, can also use address data. The received data will be
May be transferred to contractual partners in the European Union and in Switzerland in order to
To provide third parties with information on the assessment of the creditworthiness of natural persons.
Contractual partners of the credit agencies are companies which, by virtue of their offers, have a financial
Credit risk (in particular financial institutions, credit card companies, leasing companies,
As well as trading companies, telecommunications companies, energy suppliers, insurance companies and
Collection companies). The credit agencies will only provide these customers with information
If they can demonstrate a legitimate interest in the individual case that they have such information
And the transfer of the information is permitted after consideration of all interests involved.
It is therefore possible that the information made available to contract partners,
May be different.
How do you learn more?
You can contact the credit bureaus in Germany and receive your own personal information regarding the
Request information. The information that is stored about you can be downloaded from
Should be different, so it seems reasonable to have all credit bureaus
Our website uses at several locations so-called cookies. They serve our offer
More user-friendly and more effective.
Cookies are small text files which are stored on your computer and which your browser saves. The
Cookies do not contain personal data. A merge of this data with others
Data sources are not made. Most of the cookies we use are so called
"Session cookies" that are deleted when you exit your browser session. There are also some
Long-lasting cookies by means of which we recognize you as a visitor.
Cookies do not damage your computer and contain no viruses.
The following cookies are set as part of the web tracing:
• Session cookie (for session detection, lifetime: one session)
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• Long-term cookie (to recognize new / regular customer, maximum life: 6 months without
Extended opt-in and 12 months with extended opt-in)
• Opt-out cookie in case of opposition to tracking, life: 60 months (5 years)
• Opt-in cookie to extend the long-term cookie, lifetime: 12 months
In your browser settings, you can specify whether cookies may be set or not. If
You do not want to be tracked specifically for this website, you can disagree further below.
Revocation for data storage
According to § 15 of the Telemediengesetz (German Telemedia Act), web site visitors can use the data storage of your
Pseudonymized recorded visitor data, so they will not appear in the future on this website
To be collected (recorded).
The cookie is set for the named domain, per browser and computer. If you visit our website
For example from home and workplace or with different browsers or computers
You would have to set the contradiction cookie from each computer and browser.
extended cookie usage
Our statistical service provider uses so-called long-term cookies when you visit our Internet pages
visit. This makes it possible to recognize you when you visit our website again.
Recognition takes place with these cookies to optimize the contents of our website. In the
By default, only cookies with a maximum duration of 6 months are allowed.
For a long - term optimization of our website and the targeted provision of content or content
We also require cookie information over a longer period of time. With the
Extended cookie usage, you agree to extend the shelf life of the long-term cookie set
To a maximum of 12 months.
To complete your approval click on the link below.
You can agree to this at any time, either by deleting your cookies or by setting them
An opt-out cookie.
Use of app tracking
To determine the frequency of usage and the number of users of our app, we use one
Tracking software. The resulting data will be stored exclusively in anonymous and
Summarized form on our own servers and stored for statistical purposes and for the
Further development of the app.
When using FS.Pay, your data is transmitted encrypted (SSL connection).
We secure our systems by means of technical and organizational measures against loss, destruction,
Access, modification or dissemination of your data by unauthorized persons. Access to your
Personal profile is only possible after entering your personal password. You should use your
Always keep confidential information confidential and close the FS.Pay app when you use the
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Communication with us have ended, especially if you share the smartphone with others
Right of access
You have the right, at any time, to obtain information about the data stored about you,
Including the origin and destination of your data, as well as the purpose of data processing. You receive
This information is only sent to your postal address.
This privacy statement applies only to content on our servers and does not include those on our site
Volkswagen Bank GmbH
38112 Braunschweig, Germany
Telephone support: 0531 - 212 2125
Commercial register: District court BraunschweigHRB 3790
Main place of business: Braunschweig, Germany